Terms and Conditions

1. Who we are and who we serve

CZR Software is the software brand of ENEFRIG SPECIAL PRODUCT SRL, Str. Petre Puican nr. 13, Caracal, Olt County, Romania, J2020000801287, tax ID 43340189, contact@czrsoftware.ro (“we”).

Our products and services are aimed at professionals: companies, authorised natural persons, sole proprietorships and family enterprises, institutions. If you nevertheless buy as a consumer, you have the rights the law grants consumers, including the right to withdraw within 14 days of purchase, except for digital content whose delivery started with your express consent.

2. The website and its information

The information on the site describes the products and services as of the publication date. Prices marked “from” are starting points; the price of a project is set in the written offer, after we define together what we deliver. Offers are valid for 30 days from sending.

The site’s content (texts, images, code) belongs to us or is used with the owners’ consent. You may quote it with attribution; full reproduction requires our written consent.

3. The client portal account

The account is created with the real data of the company or professional you represent; you are responsible for the accuracy of the billing data.
The password is confidential; all actions made from the account are attributed to you. Tell us immediately if you suspect unauthorised access.
We may suspend or close accounts used in breach of these terms or of the law, or for fraud, after notifying you, except in urgent cases.
You can close your account at any time by emailing contact@czrsoftware.ro; perpetual licences remain valid on the computers where they were activated.

4. Licensed products (CZR CRM, CZR ERP)

The licence is perpetual and granted to the company or professional who buys it, for the number of computers indicated at purchase. It cannot be transferred to other entities.
The applications run on your computers and the data stays with you; you are responsible for backing up the data.
The CZR CRM trial version can be used for 30 days, with full functionality, for evaluation.
Updates of the purchased version are included and install through the application’s update mechanism. New major versions may be offered for a fee, with prior notice.
Support is provided through portal tickets and email, on working days, for the functioning of the application. Training, data migration and configuration on the company’s processes are part of the implementation services.
Decompiling, modifying or redistributing the applications, circumventing the licensing mechanism or using a licence on more computers than purchased is prohibited. In such cases we may deactivate the licence.
A purchased licence that has been activated on no computer can be refunded on request within 14 days of purchase. After activation the licence is considered delivered.

5. Services: fixed-price packages and custom projects

How we work: you write to us, we talk for 15 minutes, you receive the offer within 48 business hours, with a fixed price, a deadline and the exact list of what is included. Work starts after written acceptance of the offer and receipt of the advance payment.
Standard payment: 50% on order, 50% on delivery, against invoice. Packages and small projects may also be paid in full on order.
The delivery deadline runs from the moment we receive from you the information, access and materials set out in the offer. Delays on your side extend the deadline accordingly.
What is not in the offer is quoted separately, before it is done. We start no extra work without your agreement.
Delivery is confirmed by a handover report or by written acceptance by email. You have 10 working days to report non-conformities against the offer; we fix them free of charge. Packages that include an adjustment period have it stated in the offer.
For custom software, the delivered source code becomes yours upon full payment, together with the right to use, modify and host it wherever you want. Third-party libraries and services remain under their own licences. We keep the right to reuse generic methods and components, without your data or business specifics.
For integrations with ANAF (e-Factura, SPV), you remain the issuer of the invoices and are responsible for the accuracy of the tax data and the validity of the digital certificate; we are responsible for the integration working correctly according to the specifications.
The turnkey AI receptionist is installed on the CZR Voice platform, which has its own terms, privacy policy and data processing agreement at voice.czrsoftware.ro; we invoice the installation, while the number subscription and the minutes are paid on the platform.
Hosting of delivered projects, when we arrange it for you, is set up in your name or on your account with the provider; the provider’s costs are separate from the project price.

6. Payments, invoices and late payment

Prices are in RON; where “VAT included” is stated the amount is final, otherwise VAT is added as required by law. We issue a tax invoice for every payment, transmitted electronically, including through the e-Factura system where the law requires it. Payment is made by card through Stripe or by bank transfer to the account on the invoice. For delays of more than 15 days past the due date we may suspend the service or the delivery until payment.

7. Warranties and liability

We warrant that services are performed with professional care and that deliveries correspond to the offer. Delivered software is tested before handover; defects reported within 30 days of delivery are fixed free of charge, and after that period through maintenance or on order.

Our total liability for a service or product is limited to the amount paid for that service or product in the last 12 months. We are liable only for direct damage; loss of profit, loss of data caused by missing backups and outages of third-party services remain outside our liability. Nothing in these terms limits liability for wilful misconduct or gross negligence, or the rights the law grants consumers.

8. Confidentiality and personal data

The information you give us about your company stays confidential and is used only for the respective project. When we work with personal data in your systems, we act as a processor on your instructions and sign a data processing agreement on request. How we process personal data through the site and the portal is described in the Privacy Policy.

9. Termination, governing law and disputes

Either party may terminate an ongoing project with 15 days’ written notice; you pay for the work done up to the termination date and we hand over what has been delivered by then. Contracts are governed by Romanian law. We first try to settle any disagreement amicably; failing that, disputes are settled by the competent courts at our registered office. Consumers may also turn to the National Authority for Consumer Protection or the European online dispute resolution platform.

10. Changes and contact

We may update these terms; the new version applies to offers and orders placed after its publication date, while ongoing projects remain under the terms in force when the offer was accepted. Questions: contact@czrsoftware.ro, +40 373 801 828.